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#!/bin/sh ########################################################## # Copyright (C) 2006-2021 VMware, Inc. All rights reserved. # # This program is free software; you can redistribute it and/or modify it # under the terms of the GNU Lesser General Public License as published # by the Free Software Foundation version 2.1 and no later version. # # This program is distributed in the hope that it will be useful, but # WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY # or FITNESS FOR A PARTICULAR PURPOSE. See the Lesser GNU General Public # License for more details. # # You should have received a copy of the GNU Lesser General Public License # along with this program; if not, write to the Free Software Foundation, Inc., # 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA. # ########################################################## # usage(): prints how to use this script usage() { echo "" echo "Usage: $0 [-hux]" echo " -h prints this usage statement" echo " -u updates the host with the state of support data" \ "collection process" echo " -x transfers support data to the host" exit 1 } # banner(): prints any number of strings padded with # newlines before and after. banner() { echo for option in "$@" do echo $option done echo } # The status constants are important and have to be kept # in sync with VMware Workstation implementation # vm-support script is not running VMSUPPORT_NOT_RUNNING=0 # vm-support script is beginning VMSUPPORT_BEGINNING=1 # vm-support script running in progress VMSUPPORT_RUNNING=2 # vm-support script is ending VMSUPPORT_ENDING=3 # vm-support script failed VMSUPPORT_ERROR=10 # vm-support collection not supported VMSUPPORT_UNKNOWN=100 #internal state machine state for update update=0 #internal state machine state for transfering logs to host transfer=0 # UpdateState($state): Updates the VM with the given state. UpdateState() { if [ $update -eq 1 ]; then vmware-xferlogs upd $1 fi } # checkOutputDir(): checks for a self contained output # directory for later tar'ing and creates it if needed checkOutputDir() { dir="$1" if [ ! -d "${OUTPUT_DIR}$dir" ]; then mkdir -p "${OUTPUT_DIR}$dir" if [ $? != 0 ]; then banner "Could not create ${OUTPUT_DIR}$dir... " \ "Have you run out of disk space?" "Continuing" return -1 fi fi return 0 } # addfile(): copies whatever files and directories you give it to # a self contained output directory for later tar'ing # Working on copies could slow this down with VERY large files but: # 1) We don't expect VERY large files # 2) Since /proc files can be copied this preserves the tree without # having to cat them all into a file. # 3) tar barfs on open files like logs if it changes while it's tar'ing. # Copying file first makes sure tar doesn't complain addfile() { file="$1" if [ ! -e "$file" ]; then return 2 fi dir=`dirname "$file"` checkOutputDir "$dir" if [ $? != 0 ]; then return $? fi # Ignore stdout and handle errors. cp -pRP "$file" "${OUTPUT_DIR}$dir" 2>/dev/null if [ $? != 0 ]; then banner "Could not copy '$file' to the tar area." fi } # addfiles(): adds a list of files to the archive. addfiles() { for i in "$@"; do addfile $i done } # addGrubFile(): adds a grub file to the archive after # replacing password hash with 'xxxxxx' addGrubFile() { file="$1" addfile "$file" if [ $? != 0 ]; then return fi # Avoid tempering with links if [ ! -L "${OUTPUT_DIR}$file" ]; then cat "${OUTPUT_DIR}$file" | \ sed 's/password[[:space:]]\+\(.*\)[[:space:]]\+\(.*\)$/password \1 xxxxxx/g' > \ "${OUTPUT_DIR}$file.modified" mv "${OUTPUT_DIR}$file.modified" "${OUTPUT_DIR}$file" fi } # runcmd($out, $cmd): executes the command redirected to a file runcmd() { outFileRelPath="$1" shift # The command arguments are in "$@". dir=`dirname "$outFileRelPath"` checkOutputDir "$dir" if [ $? != 0 ]; then return fi "$@" > "$OUTPUT_DIR$outFileRelPath" 2>/dev/null if [ $? != 0 ]; then echo 3 banner "Either could not run $@ or could not write to" \ "${OUTPUT_DIR}$outFileRelPath" \ "Do you have a full disk? Continuing..." fi } # stageLinux(): gather information for troubleshooting Linux guests. stageLinux() { # Try to collect bootloader config. addfile /etc/lilo.conf # And for grub we are not sure about the exact default location so collect them # all. addGrubFile /boot/grub/grub.conf addGrubFile /boot/grub/menu.lst addGrubFile /etc/grub.conf # Old linux kernel use modules.conf while new kernel use modprobe.conf and modprobe.d addfile /etc/modules.conf addfile /etc/modprobe.conf addfile /etc/modprobe.d addfile /etc/cron.daily addfile /etc/cron.hourly addfile /etc/cron.monthly addfile /etc/cron.weekly addfile /etc/crontab addfile /etc/ntp.conf addfile /etc/services addfile /proc/interrupts addfile /proc/irq # Commands to run ($2) and redirect to logs ($1) for inclusion. runcmd "/tmp/ps-auwwx.txt" ps auwwx runcmd "/tmp/lspci1.txt" lspci -M -vvv -nn -xxxx runcmd "/tmp/lspci2.txt" lspci -t -v -nn -F "${OUTPUT_DIR}/tmp/lspci1.txt" runcmd "/tmp/lspci3.txt" lspci -vvv -nn runcmd "/tmp/modules.txt" /sbin/lsmod runcmd "/tmp/uname.txt" uname -a runcmd "/tmp/issue.txt" cat /etc/issue if which rpm > /dev/null; then runcmd "/tmp/rpm-qa.txt" rpm -qa fi if which apt > /dev/null; then runcmd "/tmp/apt-list.txt" apt list fi runcmd "/tmp/free.txt" free } # stageFreeBSD(): gather information for troubleshooting FreeBSD guests. stageFreeBSD() { runcmd "/tmp/ps-auwwx.txt" ps auwwx } # stageSolaris(): gather information for troubleshooting Solaris guests. stageSolaris() { runcmd "/tmp/ps-eaf.txt" ps -eaf } # error(): prints an error message using the "banner" funtion and quits. error() { banner "$@" UpdateState $VMSUPPORT_ERROR exit 1 } # Cleanup our temp folder and optionally exit. cleanup() { exitCode="$1" rm -rf "$OUTPUT_DIR" if [ $? != 0 ]; then banner "$OUTPUT_DIR was not successfully removed." \ "Please remove manually." fi if [ "$exitCode" ]; then exit "$exitCode" fi } collectNetworkDetails() { if which ip >/dev/null; then runcmd "/tmp/ip-addr.txt" ip addr runcmd "/tmp/ip-route.txt" ip route else runcmd "/tmp/ifconfig.txt" ifconfig -a runcmd "/tmp/route.txt" route fi if which ss >/dev/null; then runcmd "/tmp/ss-lan.txt" ss -lan else runcmd "/tmp/netstat-lan.txt" netstat -lan fi } # This executable may run with root privileges, so hardcode a PATH where # unprivileged users cannot write. export PATH=/bin:/sbin:/usr/bin:/usr/sbin TARFILE=vm-`date +%Y-%m-%d`.$$.tar.gz VER=0.93 # Parse args for option in $@ do case $option in "-h") usage ;; "-u") update=1 ;; "-x") transfer=1 ;; *) usage ;; esac done # Start message UpdateState $VMSUPPORT_BEGINNING banner "VMware UNIX Support Script $VER" # Check for root privledge if [ `whoami` != 'root' ]; then error "Please re-run this program as root. " fi # Source /etc/profile. If we can't find it, it's the users problem to get # their paths straight. if [ -f /etc/profile ]; then . /etc/profile fi # Protect against non-default values of $IFS (Not all scripts in /etc/profile.d/ # are good citizens). if [ `uname` != 'SunOS' ]; then unset IFS 2>/dev/null fi # Create a temporary directory to place the files to archive. # # o mktemp creates a new directory, with a random name, and gives it # permissions 700 so only the current user (and root) can access the # contents of the directory. This prevents a rogue user from: # 1) Guessing the name of the directory. # 2) Performing a symlink attack inside the directory. # 3) Reading data inside the directory, that only the current user (and root) # are supposed to access. # o The directory is created inside /tmp, so only the current user (and root) # can delete the directory. This prevents a rogue user from wholesale # replacing the directory after we have created it, with a directory that has # more lenient permissions. OUTPUT_DIR="`mktemp -d /tmp/vm-support.XXXXXX`" if [ $? != 0 ]; then banner "Could not create a secure temporary directory. Exiting..." exit 1 fi # Cleanup our temp folder if the process is signalled midway. trap "cleanup 1" HUP INT QUIT TERM ABRT banner "Collecting support information..." # Common stuff that we gather for all OSes. runcmd "/tmp/vm-support-version.txt" echo vm-support version: $VER addfiles /etc/vmware-tools addfiles /var/log/boot* addfiles /var/log/secure* addfiles /var/log/messages* addfiles /var/log/syslog* addfiles /var/log/vmware-* addfiles /var/run/vmware-* addfile /var/log/cloud-init.log addfile /var/log/cloud-init-output.log addfile /etc/cloud/cloud.cfg runcmd "/tmp/df.txt" df collectNetworkDetails runcmd "/tmp/mount.txt" mount runcmd "/tmp/dmesg.txt" dmesg runcmd "/tmp/ulimit-a.txt" ulimit -a runcmd "/tmp/uptime.txt" uptime runcmd "/tmp/date.txt" date runcmd "/tmp/umask.txt" umask case `uname` in Linux) stageLinux # tar options: 'S' for sparse core files. TAR_OPTS=-czSf ;; FreeBSD) stageFreeBSD TAR_OPTS=-czf ;; SunOS) stageSolaris TAR_OPTS=-czf ;; esac UpdateState $VMSUPPORT_RUNNING banner "Creating tar archive..." # Set umask to make diagnostic information unreadable to other users to avoid # possible information leakage. (umask 0077 && tar $TAR_OPTS $TARFILE $OUTPUT_DIR) if [ $? != 0 ]; then banner "The tar process did not successfully complete!" \ "If tar reports that a file changed while reading, please attempt " \ "to rerun this script." fi # Clean up temporary files trap - HUP INT QUIT TERM ABRT; cleanup if [ $transfer -eq 1 ]; then banner "Transferring support data to the host..." vmware-xferlogs enc $TARFILE 2>/dev/null if [ $? != 0 ]; then banner "Could not transfer the support data successfully: either " \ "vmware-xferlogs binary is not in the path, or you are not " \ "in a virtual machine." fi else banner "Skipping support data transfer to the host." fi UpdateState $VMSUPPORT_ENDING banner "Done, support data available in '$TARFILE'."